What is the minimum internet speed required for LightSail to work properly?
We recommend that each student have at least 5 MB download speed. When testing the download speed please make sure to use the same device the student or teacher is using.
To check your internet speed click on the health check (stethoscope icon) to measure your internet download speed.
Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on the top right corner of the LightSail screen.
How to test my internet speed?
If you cannot login to LIghtSail, click on the attached link to test your internet speed (click here). If you are logged in, we recommend you click on the health check to test the speed. What is the Health Check? The health check is a very useful ...
What is LightSail Support Hours?
LightSail support is available from Monday to Friday 8:00 AM (EST) - 4:00 PM (EST) Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on ...
Host and Ports for HTML
For LightSail to function properly in a production environment, it must be able to access the following hosts and ports. These links must be white-listed on the network's firewall. Please contact your IT representative to ensure that you can properly ...
How does an Admin Sync Classes from Clever to LightSail?
If your school is synced to Clever you will see a blue button called “Clever Import” on the top right. To import Clever Classes do the following: Click the button “Clever Import” You can filter by grades You can filter by class name (Clever section ...
Why does my login page continue to spin?
This can be caused by 2 possible issues: Slow internet download speed. How to check your internet speed: Click on the attached link to test your internet speed (click here). If you are logged in we recommend you click on the health check (stethoscope ...