What is LightSail Support Hours?
LightSail support is available from Monday to Friday 8:00 AM (EST) - 4:00 PM (EST)
Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on the top right corner of the LightSail screen.
How does an Admin Sync Classes from Clever to LightSail?
If your school is synced to Clever you will see a blue button called “Clever Import” on the top right. To import Clever Classes do the following: Click the button “Clever Import” You can filter by grades You can filter by class name (Clever section ...
What is the minimum internet speed required for LightSail to work properly?
We recommend that each student have at least 5 MB download speed. When testing the download speed please make sure to use the same device the student or teacher is using. To check your internet speed click on the health check (stethoscope icon) to ...
As a teacher how do I add a class?
As a teacher you can add a new class from the student and teacher roster. (If you are a Clever School, you cannot add new classes via LightSail). To add a new class do the following: Click on the Menu (3 green lines in the left corner) Click Rosters ...
How do I open Incognito?
How to open incognito (private) on Chromebook or chrome browser on a PC, click here How to open incognito on Safari (ipad or iphone), click here How to open incognito on Android, click here Still have questions? Please submit a support ticket here or ...
How do I clear cache?
How to clear cache on Chrome, click here How to clear cache on Safari iPad or iPhone, click here How to clear cache on Android browser, click here For Chromebooks and PC's, it is important to close your browser after clearing the cache. Still have ...