Why does my login page continue to spin?

Why does my login page continue to spin?

This can be caused by 2 possible issues:

  1. Slow internet download speed. How to check your internet speed:

Click on the attached link to test your internet speed (click here). If you are logged in we recommend you click on the health check (stethoscope icon) to test the speed.

  1. Possible Cache issue. How to clear cache:

  1. How to clear cache on Chrome, click here

  2. How to clear cache on Safari iPad or iPhone, click here

  3. How to clear cache on Android browser, click here

You can also test in incognito mode to see if its a cache issue.

  1. How to open incognito (private) on chromebook or chrome browser on a PC, click here

  2. How to open incognito on Safari (ipad or iphone), click here

  3. How to open incognito on Android, click here

Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on the top right corner of the LightSail screen.


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