Why does my login page continue to spin?
This can be caused by 2 possible issues:
Slow internet download speed. How to check your internet speed:
Click on the attached link to test your internet speed (click here). If you are logged in we recommend you click on the health check (stethoscope icon) to test the speed.
Possible Cache issue. How to clear cache:
How to clear cache on Chrome, click here
How to clear cache on Safari iPad or iPhone, click here
How to clear cache on Android browser, click here
You can also test in incognito mode to see if its a cache issue.
How to open incognito (private) on chromebook or chrome browser on a PC, click here
How to open incognito on Safari (ipad or iphone), click here
How to open incognito on Android, click here
Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on the top right corner of the LightSail screen.
Using Google, ClassLink, and Clever Login
Users can access their LightSail accounts by entering their Google,ClassLink, or Clever credentials on their iPads, chromebooks or Android tablets. GOOGLE 1. Tap on the Google Login button on your LightSail login screen. 2. Enter the Google email ...
As a teacher how, can I edit a student’s login/class info?
As a teacher you can edit the a student. You can edit the following: First Name Last Name Username Grade Level Class/es To edit a student, do the following: Click on the Menu (3 green lines on the top left) Click Rosters Choose the correct class (if ...
Book Request Order Form
We are revising our book order process, it will be ready at the end of August. To order books in the meantime, please contact your LightSail PD Coach or click "Submit a Ticket" at the top of this page.
What is Class Code and How Does a Teacher Access it?
When creating your class roster, you can provide a unique class code to your students. The student will use the code to login for the first time. Once students login, they will automatically join your class roster. The class code can be found in the ...
How to test my internet speed?
If you cannot login to LIghtSail, click on the attached link to test your internet speed (click here). If you are logged in, we recommend you click on the health check to test the speed. What is the Health Check? The health check is a very useful ...