How to test my internet speed?
If you cannot login to LIghtSail, click on the attached link to test your internet speed (click here).
If you are logged in, we recommend you click on the health check to test the speed.
What is the Health Check?
The health check is a very useful tool when using LightSail HTML. Instead of testing your internet speed locally, it checks your connections and speeds with our LightSail NY server. It will tell you the internet download speed and if you are successfully connecting to all ports required for HTML to work.
To run the health check do the following:
Click on the stethoscope on the top right corner
The Left (in red square) gives your download speed to the LightSail NY servers
The Right (in purple square) shows your connections to the required HTML ports and URL’s
Still have questions? Please submit a support ticket here or call us at 1-866-876-7323. You can also chat with a support representative by clicking on the chat icon on the top right corner of the LightSail screen.
What is the minimum internet speed required for LightSail to work properly?
We recommend that each student have at least 5 MB download speed. When testing the download speed please make sure to use the same device the student or teacher is using. To check your internet speed click on the health check (stethoscope icon) to ...
Why does my login page continue to spin?
This can be caused by 2 possible issues: Slow internet download speed. How to check your internet speed: Click on the attached link to test your internet speed (click here). If you are logged in we recommend you click on the health check (stethoscope ...
How to use Charles for iPad
This is a short guide on how to setup Charles for network capture on iPad. Network logging is an extremely useful way for our Developers to find out where an internet protocol fails when using LightSail. If you need any assistance in setting up ...
Host and Ports for HTML
For LightSail to function properly in a production environment, it must be able to access the following hosts and ports. These links must be white-listed on the network's firewall. Please contact your IT representative to ensure that you can properly ...
SummerSail Hotspot Instructions - Teachers
Schools may decide to issue hotspots to SummerSail students if they do not have Wi-Fi at home. The following steps will need to be completed on each iPad in order to connect to the hotspot. We recommend that you verify connectivity before the student ...